IT Peace of Mind: 24/7 Help Desk Support

Boost Productivity: Streamlined IT Support for Your Team

No More Tech Meltdowns: Get Reliable Support Today

As your business grows, so do your IT needs. But your current support team might be struggling to keep up.

Don't let IT limitations slow you down.

His Presence IT support services provide the extra help desk support you need. Our U.S.-based team is on call 24/7/365, ready to tackle any IT issue, big or small.

Stop IT Headaches: Get Expert Support with His Presence

Don't Just Fix IT Problems, Prevent them at His Presence, we're more than just a reactive IT helpdesk. We're your proactive IT partner, dedicated to your business success. Partner with His Presence and experience the difference of proactive IT support. Get a free consultation today!

We anticipate your needs

We go beyond just answering questions. We proactively monitor your systems and identify potential issues before they disrupt your workflow.

Focus on solutions, not tickets

We prioritize resolving your issues quickly and efficiently, minimizing downtime and frustration.

FEmpower your team

We provide clear guidance and resources so your employees can solve minor issues themselves, boosting productivity.

Feeling Overwhelmed by IT Issues?

Imagine an IT help desk that's more than just a ticket taker.

A true partner, ready to empower your business and support your employees at every turn.

With us, you get:

24/7 Support: Expert help, whenever you need it, to keep your business running smoothly.

Proactive Problem-solving: We don't just fix problems, we anticipate them, minimizing disruptions.

Tech-Savvy Guidance: Clear explanations and resources to empower your team to handle everyday issues.

Strategic Planning: We help you navigate new technologies and prepare for future IT needs.

Stop settling for reactive IT support. Partner with us and unlock the full potential of your technology.

Get More Done, Spend Less

Outsourcing your help desk can be a game-changer. Stop wasting time and resources on IT issues. Focus on your core business while a team of experts tackles your support tickets efficiently, saving you both time and money

Boost Productivity & Reduce Costs

Building an internal IT help desk can be expensive. Salaries are just the beginning. Consider the ongoing costs of: Training (Keeping your team up-to-date requires constant investment) Benefits (Employee benefits add a significant cost to each hire) Equipment (Providing workstations and software licenses adds up)

Outsourcing offers a more cost-effective solution. You get:

Pay a predictable fee, eliminating the burden of training, benefits, and equipment, Access a team of experienced professionals, always available, Lower Turnover: Outsourced providers specialize in help desk services, reducing turnover and ensuring consistent support. Stop the cycle of recruitment and training. Focus on your business while experts handle your IT support needs.

Maximize Output

Juggling support tickets with software rollouts? Your internal IT staff likely wears many hats, leading to divided focus and slowdowns.

Stop the juggling act. Empower your internal team and boost efficiency with outsourced help desk support.

Cybersecurity Threats

Today's cyberattacks are relentless and ever-evolving. Is your internal IT team stretched thin, struggling to keep up with daily tasks, let alone staying ahead of the latest cyber threats?

Outsourced help desk support provides a team of experts dedicated to staying on top of the latest cybersecurity trends.

Focus on your core business with peace of mind, knowing your data and systems are protected by experts. Partner with us for a more secure future.

Reducing IT Bottlenecks

Does your IT team spend their days fielding basic support calls? Their unique skillsets are wasted troubleshooting printer issues instead of tackling strategic projects.

Outsource your help desk and unleash their true potential. This frees your internal IT experts to focus on what they do best: aligning technology with your core business goals. Let them shine by letting them focus on what you hired them for – innovative solutions, not everyday fixes

Solutions for Every Tech Issue

Never worry about IT issues again. Hispresence 24/7 help desk keeps your business running smoothly with expert technicians ready to solve any problem, anytime.

Software Support

New software got your team stumped? Everyday applications causing headaches? We've got you covered. Our comprehensive software support tackles issues with email, operating systems, browsers, office suites, and beyond. Get your team back on track, fast.

Expert Hardware Repair

Hardware malfunctions slowing you down? Our support team diagnoses issues and guides users to a swift resolution. We work seamlessly with your internal IT or third-party vendors to get you back up and running fast.

Network Management & Monitoring

Network glitches grinding your teams to a halt? No matter if they're in the office, remote, or following a hybrid schedule, our network support keeps everyone connected and productive. We ensure seamless access to critical resources, so your team can focus on what they do best.

Outsourced Help Desk: Cost Considerations

Get started with complete peace of mind. We provides 24/7 support, network management, and core security features – everything you need to keep your business running smoothly.

Need advanced security? Our Compliance Package includes everything in the Complete Package, plus enhanced security services to meet strict industry regulations.

Both packages come with a smooth onboarding process and essential IT features like:

  • Unlimited remote support

  • Network monitoring and management

  • Backup and disaster recovery

  • Endpoint detection and response

  • Phishing prevention training

  • Is your internal help desk costing you more than it's worth? Consider the hidden expenses: salaries, benefits, training, equipment, and the ongoing cost of 24/7 support.

    Outsourcing can save you money. By focusing on your core business, you avoid these hidden costs. You'll still get expert help desk support, but at a predictable price. Calculate your true cost-per-ticket and see the potential savings with outsourced help desk services!

  • While the terms are often used interchangeably, there are key differences to consider when outsourcing support:

    Help Desk: Focused on resolving user incidents, like fixing technical problems. Imagine a user's computer crashes - the help desk would troubleshoot and fix the issue.

    Service Desk: Offers a broader range of support, including resolving incidents, fulfilling service requests (like installing new software), and answering user questions. They can help with password resets or finding information in addition to fixing technical problems.

    The right choice depends on your needs. If your users primarily need help fixing technical problems, a help desk might suffice. But if you need a more comprehensive solution that includes managing service requests and user questions, a service desk is a better fit.